FAQ

Orders are prepared carefully before dispatch. You will receive a notification as soon as your order is ready and shipped. Shipping times may vary by destination.

Please review the current return policy before placing an order. Bespoke, personalized and made-to-order pieces may have different conditions because they are created specifically for you.

Use the Ring Size Guide to compare EU, US, UK and diameter measurements. If you are between sizes or choosing a gift, message us before checkout and we will help you choose calmly.

Bespoke jewelry begins with a conversation about material, stone, size, timing and feeling. After the direction is clear, we confirm the design, production timeline and price before making the piece.

Many custom gemstone versions and bespoke rings are produced within approximately 4 to 6 weeks. Timelines can vary by stone sourcing, complexity and the date of your event.

Many Dune Workshop pieces are one of a kind or created around unique natural gemstones, so they cannot always be kept in stock in every size or variation. Some pieces are prepared after order to ensure the right fit, stone and finish. This allows the jewelry to feel considered rather than rushed.

Natural gemstones can differ in color, transparency, inclusions and tone. These variations are expected and often make each piece feel more personal.

Keep jewelry away from perfume, chlorine, harsh cleaning products and strong impact. Store pieces separately and clean gently with a soft cloth.

In many cases, yes. Some Dune Workshop designs are one of a kind, while others can inspire similar pieces with a different gemstone, size or metal.

Yes. You are welcome to visit the Dune Workshop atelier in Girona to try pieces, discuss bespoke jewelry or receive care guidance.